In mid 2007, Online-Rewards was asked to be a 'technical expert' for the Cincinnati Business Courier in regards to Incentive Program Technology. Once a month we answered questions related to the implementation of the Rewards Programs. They are reprinted here for your information.
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| 1. There seems to be an increase in the popularity of incentive programs, how do you account for this? |
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| 2. How can I use an incentive program to increase my sales? |
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| 3. How can incentive programs help me retain employees and save money? |
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| 4. How should I calculate my rewards program budget? |
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| 5. Why should I consider merchandise rewards when I already offer cash incentives? |
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| 6. I have a database of loyal customers, how can I leverage this with an incentive program? |
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| 7. How much time should I allocate to running an effective Reward Program? |
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| 8. How do I convince the decision makers in my company that implementing employee programs is a good investment? |
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| 9. What differentiates you from other employee program vendors? |
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What differentiates you from other employee program vendors?
Our clients have identified the following key attributes when selecting Online Rewards over its competitors:
- Specific Expertise - extensive industry experience developing employee reward and recognition programs for Energy Companies
- Improved Reward Selection - substantially greater array of merchandise, physical gift cards, eGift cards, travel accommodations, special events, charity donations, client branded items, customized offers (i.e. day off) reward options
- Superior Pricing / Value Equation - price comparisons on reward redemption and program costs are substantively lower than competitors
- Featured Rich Program Solution - The Online Rewards platform offers significantly greater "out-of-the-box" capabilities when compared with other providers.
- Greater Reporting Functionality - SAP Business Objects Backend to provide an almost limitless array of reporting features and functions at significantly lower prices.
- Dedication to Client Service and Support - with a 96% client retention rate, Online Rewards is dedicated to delivering world-class client and customer services
- Customer Service - Online-Rewards provides a comprehensive multi-lingual call center offering phone, email and ticketing system support. In program surveys, over 98% of client program participants rank Online Rewards customer service department as "exceeding" expectations.
- Maximizing Return on Investment - Online Rewards provides the ability to track and monitor program ROI using metrics that can be compared on an industry wide basis (within the energy segment and across industries)